Extremely terrible service from Aphiwe Head Office

I order kitten milk and a bottle and even chose to collect from a Take a lot outlet instead of waiting for delivery. I even paid extra for the order to come the next day. The train is I have an adopted kitten that needed milk. Had I know that I would have issues,I would have rather gone to my nearest petshop. I called and spoke to Aphiwe, who had no compassion for my issue and who would continuously talk over me and not allow me to talk. He kept going on and on and was not even listening to my request. All I wanted was a solution to this order which now stated order deliver would be on the 6th next week and this kitten needed its milk. I was given attitude and asked for his name and given so rudely: “ Aphiwe from the Head office and I will not give you my surname “ This boy should not be working in customer service if this is how he treats people. I requested a call from a manager or anyone else and still haven’t received!! I had to call again to speak to another consultant who was willing to listen to me and actually assist me. I need urgent feedback on this complaint!