1 reviews | Active since Dec 2015
Extremely Terrible Experience
I placed an order that was meant to be delivered on Thursday December 3rd. I was sent a text to say my order would be delivered that day by 5pm. After wasting a day, I checked my tracking and it stated a delivery was attempted(which it was not). <br> Friday was the exact same story. Except this time, the delivery time was extended to 8pm. After 8pm I received a call from the courier explaining that the order was incomplete. I was advised to wait until Saturday. Saturday was the same thing. Except this time, they confirmed that the order was lost and I'd have to wait for Tuesday. I called takealot requesting a refund and for my account to be closed(this does not include the dozens of emails I sent that were not addressed).. I was told I'd have to wait for the items to be returned. Now I'm receiving return motivations for an order I've never received and no one is giving me back my money. <br> The topper of it all. Is that today I received an email saying that there was a payment pending, for an order I never placed.<br> Everyone seems to be ignoring me and yet I paid close to R800 for an order I've never received. And now people are placing orders on my account. I've been contacting you<br>
It's really disappointing to hear about the poor experience you've had with your recent order. Shopping with us is supposed to be convenient and not cause you this kind of frustration. We apologise for not delivering your parcel to you in the first place and for the inconvenience this has led to since. Our complaints team is currently liaising with the relevant departments to conclude the returns that have been logged for these items so that we can process your refund ASAP.
Once again we apologise for the below par experience and for not tending to your enquiries sooner. Our complaints team will be in touch with you to confirm once your refund has been actioned and will assist in concluding this matter with you.
Sincerely,
takealot.com
Best regards,
It's really disappointing to hear about the poor experience you've had with your recent order. Shopping with us is supposed to be convenient and not cause you this kind of frustration. We apologise for not delivering your parcel to you in the first place and for the inconvenience this has led to since. Our complaints team is currently liaising with the relevant departments to conclude the returns that have been logged for these items so that we can process your refund ASAP.
Once again we apologise for the below par experience and for not tending to your enquiries sooner. Our complaints team will be in touch with you to confirm once your refund has been actioned and will assist in concluding this matter with you.
Sincerely,
takealot.com
Best regards,