Extremely Poor Service, Wrong Item Delivered, and Refund Issues – Done with Takealot

I have been ordering from Takealot since 2020 without major issues, but my most recent experience has been incredibly frustrating and disappointing.

I recently ordered what was advertised as a large armchair, and it took almost a full month to be delivered. When the item finally arrived, I was shocked to discover that it was the size of a footstool — completely different from what I ordered.

This clearly shows a complete lack of quality control. There was no verification on their side to ensure that the item being shipped matched the product purchased. It should be basic process: if someone orders a large armchair, the parcel size should reflect that. This was completely missed.

I then initiated a return, and the process became even more frustrating:

Endless back-and-forth emails Repeated requests for photos and information I sent the same details (including the white S code) multiple times Despite clear explanations, they could not understand that I received the wrong item

After all of this, they offered to send a replacement. However:

This would mean waiting another month They later informed me the item is no longer in stock Yet, the same chair is still listed on their website for others to purchase

This makes absolutely no sense.

I then requested a refund, and without asking for my preference, they issued store credit instead of returning my money. This was done without my consent.

At this point, the entire experience — from incorrect delivery, poor support, long delays, and refund handling — has been unacceptable.

To make matters worse, I have ordered items from Temu and Shein, and they delivered faster and with fewer issues than Takealot.

I will not just stop ordering — I am going to request full deletion of my account. I am completely done with Takealot.