EXTREMELY POOR SERVICE - NO FEEDBACK

All the responses I’ve received thus far have been very generic with absolutely no feedback on what will be done next or by when it will be resolved? This is extremely disappointing and poor communication from the Takealot team. The original issue was the earphones and that was collected and received at Takelot on 22 September, a few days later the phone started acting up and we now had 3 issues: The battery is draining super fast and after using the phone for a few days since delivery of 12 September. The battery life is already on 91% I've sent a screen grab in the previous e mails Phone glitch when typing or opening an application there is the glitch. Earphones- the original issue reported. Earphones came loose from power point ( already returned) The issues occurred only 2 weeks after the phone was received. This is a new device and should definitely not have these issues 2 weeks after use. I then arrange the collection. The phone and all the accessories were collected on 29 September, and I received the confirmation sms of the collection. The reference number matches the original order and return reference number on the app, so the items has been handed over and all details are correct. I've then waited a week and still had no feedback on the return nor did the status update on the app. After a week I started sending follow up e mails. Despite several follow up e mails requesting feedback I've received only generic replies that you are still awaiting feedback form the courier and warehouse. Today 11 October the status on the app remains the same and despite sending 10 follow up e mails I still have no feedback and no solution. Again the fact that the phone is now missing and that you have a dispute with the courier and warehouse is your Issue to deal with and you cannot keep me waiting all this time. It’s been a week and a half since the collection with no feedback as to when I will receive the new phone and its very frustrating and inconvenient to be without a phone. I've been very accommodating and patient - I will have to escalate personally by this afternoon if I do not receive feedback on a solution.