EXTREMELY Poor service from Takealot

I would like to lodge a complaint in regards to absolutely APPALLING customer service from Takealot. I ordered a cellphone and screen protector through Takealot on April 5th. On the selling page they stated 4-6 working days' delivery time. Once I had paid for the phone, the confirmation email stated an expected delivery date of the 24th April - 3 WEEKS. I waited patiently. On the 24th April when nothing arrived I went to track my item, where it said they were waiting on the supplier and now the expected delivery date was the 10th May (More than a MONTH after purchase). I waited patiently. Today, there was a delivery of the screen protector, but not the phone. I phoned to enquire. I was told that I had been sent an email on the 7th May to say that the supplier was out of stock and so the order had been cancelled. I had received no such email. {I have subsequently found that email in my spam, which is odd since every other communication from Takealot came through no problem}. But now I sit 5 WEEKS after my order with a screen protector and no phone. It is inconceivable to me how it could take such a long time to establish whether the advertised supplier had stock of this phone - surely within at the very most a week after ordering, such information could be established!?!? And surely after a month of incompetence it should not fall to me the paying customer to sort out the problem???? Not to mention I now have to wait at least yet another week for my money to be refunded AND undertake the inconvenience of returning an item I now no longer need because of poor administration (why on earth would I still want the screen protector for a phone that wasn't supp****??) I AM EXTREMELY DISSATISFIED. Simply returning my money is not a satisfactory solution. I will encourage everyone I meet to never use Takealot, when other products I ordered through another online shopping service was delivered in a matter of days. If this is not the appropriate place to lodge my complaint, please furnish me with the address of where to send it.