Extremely Poor Service and Ongoing Frustration with Wrong Item and Return Process

I am extremely disappointed with Takealot’s service. In April, I ordered a seven-piece storage container set and was delivered a set of s****s instead. I returned the incorrect item and requested a replacement, only to receive a mattress—something I did not order at all.

Since then, I have been trying to return the mattress for weeks. I’ve called customer service multiple times and specifically requested that a large vehicle be sent to collect it. I even sent a email which has not been answered. Despite this, they continue to send small cars that cannot accommodate the mattress. This has happened repeatedly, wasting my time and causing immense frustration.

The mattress is taking up unnecessary space in my home, and I simply want it collected and my refund processed. This back-and-forth has gone on for far too long and reflects incredibly poor service for a company of this scale.

I am disappointed, frustrated, and tired of chasing this issue. I expect Takealot to resolve this immediately.