Extremely poor service and non compliant terms of sale

<p>I bought a Russel Hobbs mixer & Chopper which had a two year gaurentee however the motor stopped working half way through my guarentee period. i logged a return log with takealot and they came back to to me with the following. </p> <p>"Thank you for logging your return with the takealot.com Returns Department.</p> <p>We are sending you this e-mail to update you on the progress of your return request. We see that the preferred outcome you requested was for a replacement unit to be shipped to you.</p> <p>Regrettably, we will not be able to accommodate you at this time as we no longer have stock of your item. For that reason we have the following options available to you:</p> <p>• We can send your item to the supplier to be repaired (please note this could take between 10 - 21 days to be facilitated)<br />• We can credit your takealot account with the value of your item at the time of purchase"</p> <p> </p> <p>It took them around two or more months and dealing with various agents requesting my banking details which i have the e-mails kept, to refund me on the product. My wife and were looking through takealot to purchase something els and came accross the same product which they were selling at a much higher price. I am extremely unhappy with the fact that if you purchase something with a gaurentee that means that little contract to be comp**** with regardless the the company changing their prices. I claimed within the 2 year period and was told the item is no longer sold. However it is evident it is on their website for sale, however at a higher price.</p> <p>My wife do use takealot frequently which we have stopped since we have experienced, firstly extremely fustrating service with regard to getting our refund through and secondly found they are still selling the very same product online.</p> <p>A very unhappy customer</p> <p>Rajesh Govan</p>