Extremely poor service and non-apologetic about it

I received an email confirming delivery of a package that I had not received.<br> <br> After many phone calls and investigation, I managed to track down the package.<br> <br> The package was delivered to the incorrect address at the wrong time. At my own expense I arranged to have the package collected from the wrong address.<br> <br> I had stipulated the correct address when doing the replacement order, which was confirmed via email. I contacted Mr Delivery to schedule a time. I requested a change in time to between 17:00 and 18:00. I received sms confirmation of this.<br> <br> The delivery was then sent to the wrong address at approximately 13:00 at which time I received a call from reception at the incorrect address. I was assured by the driver that he would deliver at the correct address at the correct time.<br> <br> When I did not receive the package after 18:00 yesterday, I contacted Mr Delivery. I was then further assured that my package would be delivered to me at the correct address before 20:00.<br> <br> I then received an email from Takealot confirming delivery of my package at 15:00, at which point I contacted Takealot and determined that the package was delivered to the wrong address.<br> <br> I am extremely unhappy.