Extremely Poor Service and No Resolution

I ordered a box of wine from Takealot on 25 November 2024, and it’s been a complete disaster. The first delivery attempt was at 5:58 AM on 28 November (who delivers that early?). Then, on 29 November, I was told they sent my parcel to the wrong facility in Pretoria instead of Cape Town—no updates on the app since then.

I’ve emailed every workday since 3 December, and all I get is, “We’ll get back to you.” I’ve asked to cancel, reorder, or get a gift card, but still no answers.

It’s now 10 December, and I have no idea where my parcel is. This is the worst service I’ve ever experienced, and I wouldn’t recommend buying anything valuable from Takealot