Extremely poor service and no replies, order lost

I need to find out about the delivery of my orders (Order #***5 and Order #***5). It is the second time I get a notification for delivery but there is no delivery. The previous order (Order #***0) got lost and my husband is still waiting for his birthday gift.

The phones are useless as I stay online for 30min plus at a time with no luck. I have had no call or anything letting me know the order was lost previously until 3 days past the delivery date. It has been the worst experience for me as it messed up my husband's birthday.