Extremely poor service

I am really dissatisfied and dissapointed with the service i have received from Take a lot. I placed an order on the 25th of Feb for cash on delivery and the expected delivery date was the 4th of Feb. I then received an email advising my order will be delayed as they are still waiting for one or more items. Afterwards i did not receive any form of communication from take a lot. I kept checking my app for the arrival date and it kept changing up until on Tuesday the date was then changed to the 10th. I waited patiently for the order and nothing was delivered and later when i check the app there was a message stating, they tried to deliver but the recipient was not available. I immediately contacted take a lot yesterday and explained the situation and advised no one came. I was advised the last 2 digits of my cellphone number was incorrectly captured. RAMIRO the guy i spoke with updated the cellphone number and the address. I also updated on my end, assured the products will be delivered today and i asked that they deliver before 11. I received confirmation emails, today i sent emails to take a lot asking why is my parcel not delivered as i requested that it b delivered before 11...There advised she sent the request go the relevant dept. I asked her to also check how far is the driver as i needed to go out. She hasn't responded till now. I then called and spoke to Rashika and advised my order was canceled as i wasn't available. No one contacted me and no one came as i have been at home. I requested to speak to the branch manager, she said she was logging a call back and now i receive a cancelation email. I need those staff delivered to me and i wont re order as someone failed to do their job. Cleary the driver is doing his own things during working hours. I want my staff delivered