Extremely poor Returns service

I logged a request on a Takealot on 20 July, RRN-946a-320f. It was sent to SMEG who apparently repaired it and was told it would be returned to me. Two months later with such bad support from Takealot, I have still not received my blender. This is way over the 21 days, without adequate reason for me being without my blender. Their policy says, This process can take several weeks, but our 21 day promise ensures that once 21 days have passed from the date you logged your return, we will automatically credit/refund you the cost of the item. (and yet I have no blender or refund, I at this stage am not interested in receiving my 'repaired' blender as I have no idea where it has been sitting for the past 6 weeks,