AM
Alicia M

1 reviews | Active since Feb 2021

22 Feb 2021, 13:43

EXTREMELY POOR CUSTOMER SERVICE

I would give zero stars if I could. I ordered a Garmin Vivoactive 3 GPS and the watch was faulty so I requested a return. Takealot replaced the watch with no issues. After receiving my new watch and using it for a few months, it started to give the same problems. I of course requested a new watch again since it was still under Takealot Warranty. Takealot took over a month to conclude this return and they did not even ship me a new watch. They shipped me a watch in a shipping envelope without the original box after weeks of correspondence and trying to get the return concluded.

I made it clear I was dissatisfied with the service because I expected better. The only response I received was that I should log a new return and it will go through the same process once AGAIN.

I WILL NEVER BE USING THIS USELESS SERVICE AGAIN.

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