EXTREMELY POOR CUSTOMER SERVICE

The biggest problem is the conflicting and seemingly inaccurate information being provided by different agents. I have been given information that does not match what was discussed with me previously, including incorrect dates and explanations regarding stock and the resolution of my issue.

What is even more frustrating is that I was told one thing over the phone, only to receive a completely different response afterwards. It feels like customers are simply being given answers to close the complaint rather than having the actual problem investigated and resolved.

I have spent far too much time following up on an issue that should have been handled properly from the beginning. The communication has been poor, the information has been inconsistent, and there appears to be very little accountability.

Customers deserve accurate information and proper assistance — not conflicting answers, excuses and promises that are not followed through.

I am extremely unhappy with the service I received and will be escalating this matter further. If necessary, I will also share my full experience on HelloPeter and social media so that other customers can be aware of how my complaint was handled.