Extremely Poor Attitude
<p>I ordered a mouse (Razer Naga) costing well over R1000 just over a year ago, the tracker stopped responding so I logged a call for a collection for the item to be repaired.</p> <p> </p> <p>The process works very well at this point I will admit, they collected the device within 2 days and so begins the 3 weeks wait for feedback.</p> <p> </p> <p>After the wait was over I was informed that they were not able to repair the product and that the supplier was out of stock (seems very unlikely to me but sure)</p> <p> </p> <p>I sent a mail to Jason Petersen at TakeAlot expressing my disappointment in the process, and my frustration that they were not able to assist me with an order I wanted to make with my refunded credit as i was told TakeAlot no longer offer same day delivery and that orders from Cape Town take 2 business days, This order was going to be placed on the 20th and the earliest available date was the 26th (I needed the item for a birthday) Apparently June 20th (morning) to June 26th is 2 working days? And my questions were unreasonable.</p> <p> </p> <p>What really annoyed me though was Jason's response to my frustration with the process</p> <p> </p> <p>"It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you.</p> <p>Takealot is under no obligation to provide you with a resolution, as your remedy lies with the supplier or manufacturer.</p> <p>If you need any further assistance, please feel free to get in touch."</p> <p> </p> <p>Basically, a "It's not our problem".</p> <p> </p> <p>For the record, I have been a TakeAlot customer for over 4 years spending well over R10,000 on purchases. With an attitude to service delivery like this, it will be my last.</p>