Extremely frustrating refund process and no way to speak to a human

I am a regular customer who orders from Takealot on a monthly basis, but my recent experience has been extremely disappointing and frustrating.

I accidentally ordered the wrong cat food (kitten instead of adult). I immediately contacted Takealot and requested a refund so I could place the correct order. They then placed a new order with the exact same contents, when i brought this to their attention i was instructed to cancel the delivery on the order that they placed,

I followed the instructions exactly: • I cancelled the delivery on the replacement order. • The cancellation was confirmed successfully. • All communication was done through email so frustrating.

However, it has now been two days, and I have still not received my refund or even a credit on my Takealot account.

What makes this even more frustrating is the lack of proper customer support: • The Help system only allows you to choose from limited prompts. • There is no way to speak to a human. • There is no contact number available. • Emails and requests submitted through the app have gone unanswered.

It’s very concerning that payments are processed immediately, but when customers are waiting for refunds, the process becomes extremely slow and unclear.

As a loyal customer who orders frequently, this experience has been unacceptable. I would appreciate: 1. Immediate assistance with my refund. 2. Someone from Takealot contacting me directly. 3. Improvements to the customer support system so customers can actually speak to a person when issues arise.

At this stage, I simply want someone to resolve this and call me.