Extremely frustrated customer

On the 18th of October 2017 my husband ordered a Fitbit Ionic and a Fitbit Aria Smart Scale off Takealot's online shop (R7000 worth of goods), in the past we have not had issues before, this particular experience has however been appalling to say the lease.

We received an sms to say our delivery would take place on Friday the 20th of October 2017, the order arrived and I opened the box to find not the watch and scale but Shield furniture polish and a bracelet, we immediately phoned Takealot to inform them of this error and what we had hoped they would have done was immediately send someone to come and collect the incorrect goods and immediately dispatch a replacement but no not Takealot, that is not their policy, the then said that they will send a courier to collect our goods from wherever they were delivered and then send them straight to us, no that is not acceptable either, that is not our problem that your packaging staff are so poorly managed.

On Wednesday the 25th of October 2017 the incorrect parcel was finally collected to be returned to the warehouse in order for Takealot to process our replacement order (an entire week after we first placed the order) during this process a lady by the name of Elaine (who was super helpful in the whole process) kept me up to speed on the matter, she is not not in control of the ticket anymore because again it is Takealot's policy that if you speak to someone else the ticket automatically becomes someone else's responsibility, I told the gentleman who I was on the phone with in no uncertain terms how appalled I am at the service of Takealot and how they do not give a damn about their clients now that they have our R7000 and all he could say was thank you for your feedback, he sounded like a robot.

My husband has also been in contact with someone by the name of FC Truter from Takelot who has been about as useful a ****** in a convent, he just refuses to reply to our e-mails now.

This whole saga has left such a bitter taste in my mouth that I will NEVER use Takealot again. Does Takealot not give a hoot about the client once they have their money? R7000 is a lot of money to lose.

We asked for a full refund so that we can go purchase the items elsewhere where we will actually get our products and that alone will take 7 days.

I have never experienced such chaos in all my life.

If this issue is not somehow resolved by the end of today I WILL be taking legal action!

Regards Extremely Disgruntled Client