Extremely frustrated

I am very frustrated with takealot.

I purchased a birthday gift – Perfume (Arabia explorer) for my husband.

I purchased it on the 25th of April, for his birthday on the 8th of may, I collected it the 27th of april. On the 8th of may, he opened his gift, very disappointed, the entire lid was broken. I immediately logged a return and returned it the next day to a takealot pick up point ( Randpark ridge) They came back to me on the 11th of may and said they cant replace it as it was longer than 7 days.

They returned the broken bottle to me that was full when I returned it, in a box where it was completely leaked out and empty. I could have still used it if they returned it the same way I sent it. Now im sitiing with a empty bottle of perfume as a gift for my hubby. We do not have money to just throw down the drain!!!! Especially in todays economy. And now he has no gift.

I URGENTLY need feedback as this is absolutely unacceptable!!!