Extremely dissapointing Service... twice in a row

<p>On 2 December I collected a few orders including order no ********** <br /> which was ordered on 25 November (Black Friday) at Cape Town Warehouse.<br />Ryobi - Impact Cordless Driver Drill Power Kit - 18V.<br />Immediately after I picked it up (still in the warehouse) I noticed that the one bracket on the case is missing.<br />Firstly how I could have been given an item with a missing exterior part which anyone picking it would have picked up is unheard of.<br />After I noticed it I took it to returns, they went to ask if there is more available. There wasn't.<br />I was given the option to wait for stock, to keep the unit or to return for credit.<br />I gave strict instructions that I want to wait for stock and want the original unit back if they arent getting new stock.<br />After a hour I left the warehouse (Unacceptable)<br />More than a month with mails sent from my side to follow up which ended up in the following conclusions<br />1) No new stock is or will ever be available from supplier<br />2) They sent the item back to supplier disregarding my instuction<br />3) No one owns up to the pathetic service<br />4) After I said to them cancel the credit and gave them my banking details, they disregarded the instruction and refunded to my credit card instead (Which means I have banking costs to transfer back to my cheque account)</p> <p>On 21 January I collected order ********** which was ordered on 20 December at the warehouse.<br />The items included Orico 2.5' HDD Protector Case - Black and Orico USB 3.0 2.5' Enclosure - Blue<br />When picking up the items I received a 1 black protector case (As ordered) and 1 blue protective case.<br />They said I am wrong or there was a mistake on the website that day.<br />I showed them the email from Takealot when ordered the item.<br />You can see the description and picture of the item and see it is a Enclosure not a protective case.<br />I am sorry but if Takealot have the wrong picture and description of the item it is their problem not mine.<br />I got fed up waiting as my wife was waiting in the car and just returned the items.<br />After an hour I left again<br />I really feel that the services of Takealot is slipping and this has cost me countless hours.<br />No sincere apology or explanation was given or plan was made to meed my satisfaction</p>