Extremely disappointing Service from Takealot

Generally I have had good service from Takealot, but recently there have been issues with the delivery and the service received from the support desk. I ordered from Takealot on the 30th of July, my order was scheduled to arrive on the 13th of August. This is nothing unusual but of course I was anticipating the arrival of my parcel and checked regularly o the website for updates. The package according to tracking was delivered to the courier depo on the 8th of August and was scheduled to arrive on the 13th as stated on Takealot. unfortunately it was not delivered and and nothing was updated on the site, with no notification being sent to me. I logged a query and only received a message saying Takealot would look into it. Eventually I phone the currier and was re-directed back to Takealot, who in turn informed that the issues was being investigated using the word "Escalated". I the 18th of August I received one out of 5 of the items and then the takealot website was updated to display that m whole order was delivered. of course I raised a ticket on the support desk, only to received "Escalated" again. Multiple queries, and multiple "Escalated" responses. Eventually the courier company called me asking what items I had order because they where trying to locate them... but days later, no delivery and no correspondence from the Courier or Takealot, in fact none of my queries are being responded to anymore. I have asked for my money back three times no with no response, I have asked to be put in touch with the customer complains division three times now with no response. It seems like Takealot don't care and are hoping the problem will just go away if they leave it long enough.