Extremely Disappointed with Takealot’s Service

We recently had a terrible experience with Takealot.com. We ordered a Defy 348L fridge, and when it was delivered, it arrived wrapped only in plastic and styrofoam — with no protective box. At first, we assumed this was standard packaging, but after unwrapping it, we discovered scratches along the side and a very noticeable dent on one of the top corners.

We immediately took photos and logged a return and replacement request. However, the poor service didn’t end there. When the Takealot delivery team arrived to collect the damaged fridge, they expected us to wrap it up for return, instead of bringing proper packaging or handling materials themselves. This added unnecessary stress and confusion.

To make matters worse, we received no communication or updates from Takealot regarding the replacement. We’re incredibly disappointed with the lack of care, communication, and professionalism throughout this entire process.

This level of gross negligence from the Takealot team — firstly, for delivering a product in such poor condition, and secondly, for failing to have proper communication in place — is unacceptable. At this point, we would rather want a refund and pay more elsewhere for better service and peace of mind.