Extremely Disappointed with Takealot's After-Sales Service

I’ve been a loyal Takealot customer for years, but unfortunately, their service has taken a serious turn for the worse. I’m extremely disappointed with how my recent experience has been handled — especially given their advertised promise of “Hassle-Free Exchanges & Returns for 30 Days.” That slogan now feels like nothing more than false advertising.

I recently bought two Samsung S25 phones, and one of them wouldn’t switch on or charge from the moment I received it. I reported the issue and logged an exchange literally the day after delivery, dropping the device off the same day at the Dainfern collection point.

Shockingly, the exchange was rejected. The faulty phone sat at the collection point for three days before anyone even picked it up to begin the review. And now, 22 days later, I am still waiting for a resolution — no replacement phone, no proper update, and certainly no accountability.

Despite countless emails and being passed around between dozens of customer service agents, no one can give me a clear answer about when I’ll be getting the phone I paid for — in full — back. The level of disorganization and lack of transparency is unacceptable.

If this is how Takealot treats loyal customers, I’m seriously reconsidering ever shopping with them again.