Extremely Disappointed with Misleading Product and Lack of Response

I am writing to express my deep frustration with Takealot regarding a Samsung phone I purchased, which was advertised as a South African model. After receiving the product, I discovered that it is not a South African model, which has caused significant inconvenience.

I took the time to contact Samsung directly, and after much effort, they confirmed this in writing (which I have attached). I contacted Takealot customer service, including Kim O. and Jarred C., who initially responded but have now been ignoring all communication for almost 2 weeks. This is incredibly disappointing and unprofessional.

Here are the key issues:

False advertising: The product was not as described (not a South African model). Poor customer service: Despite contacting both Kim O. and Jarred C., there has been no response to resolve this for nearly two weeks. Wasted time and effort: I had to go through unnecessary steps to confirm the issue with the product, even obtaining confirmation from Samsung directly.

I expect an immediate replacement with the correct model that was advertised. If I continue to be ignored, I will have no choice but to escalate this further by sharing my experience on social media, consumer protection platforms, and contacting news outlets to raise awareness.

Please address this urgently, as I expect better from a company that is considered a leader in e-commerce in South Africa.