Extremely Disappointed – Takealot Has Lost a Loyal Customer

I’ve been a loyal Takealot customer for over 10 years, but my recent experience has been shockingly disappointing. I placed an order and received it missing several items. After contacting customer service, I was told the items were “lost in transit” and could not be resent because they were out of stock. I was promised a refund, but only received less than half of what I paid for the missing items.

I called customer service multiple times, each time being told the issue was “escalated.” No progress was made, so I decided to return the remaining products for a full refund. After days of waiting, I received an email stating my refund had been processed, but my account shows a zero balance—no money was returned.

It has now been more than 2 weeks with no resolution. Attempts to follow up by phone have been met with rudeness and no assistance. Takealot, this is not how you treat long-term customers. Sadly, I have no choice but to take my business elsewhere. I hope others think twice before trusting your service.