Extremely disappointed in takealot.com

I purchased an item from takealot.com and the wrong item arrived. The package was sent from an external supplier.

With that said I immediately placed a return request and at the same time asked for a replacement because the online store stated it has stock of the requested item.

Takealot.com rep**** stating they cannot exchange the item because it came from an external supplier and the external supplier has no more stock BUT takealot.com has stock in their warehouse (tick box for stock in CPT was ticked) . "Makes no sense"!?

Takealot advise they will send me credit and once I receive the credit, (which takes a couple of days to clear) I must go through the sales process once again to get my item.

I'm extremely disappointed in your lack of service and willingness to go the extra mile to help a paying customer. After all takealot.com made the mistake, whether it was a suppliers fault responsible still falls on takealot.

I understand what has happened but why should I have to do the sales process over? I must now wait for my money, then I have to buy it again and then wait for the delivery. Seriously!?

That's a waste of my time. I would expect better standards and problem solving from takealot.

Simple solution: Takealot purchase the product on my behalf, with the credit owned to me and send me the item of purchase. Problem solved but instead they expect a paying client to waste his time for their mistake, take ownership of the problem and solve it with a proper solution.

Instead all I get from takealot is: we can't help, you will have to wait for your money and then go through the sales process again. Does that make sense?

I was unsatisfied but now I'm lost for words at this poor service.

Extremely disappointed in takealot.com.

I've never experienced this from an online store ever and I must say I love online shopping.

Very sad day for SA's number 1 online store!