Extremely Disappointed and Frustrated

Usually, purchase things for myself and work here and are usually soo happy with Takealot but the last two orders have been the absolute worst. Received the incorrect stock this time around and Chloe although very polite seemed to be unbothered by the fact that I urgently need my products and literally the best solution she could give me was that my account can be credited or I should wait and see whether or not I would receive that last mirror that mind you, I asked her to check for with the supplier. Honestly guys, you need to train the team to deal with issues more efficiently, extremely disappointed at the lack of care and urgency. I work in the service industry and know how hectic it can get but its the customer services team who can ultimately make or break customer loyalty.