Extremely Disappointed

I am extremely disappointed. My order was supposed to be delivered on October 15th, before 5pm. I kept waiting and waiting all the way till 7pm when it showed on my app that it was still out for delivery. Only for me to receive an sms on 16th October at 7am that my parcel would be delivered before 7pm. Today 7 Octiber at1pm I'm notified on the app that the part of the parcel was damaged and requires replacement and the delivery would be rescheduled. I'm then notified today on 17 October that my parcel has been spilt and the part of the parcel Refernce no:MRRN -4JA9Z-GB6E has now gone missing and now I am waiting for notifications on when UT will be delivered... I AMBEYONE DIGESTED AND SHOCKED BY THIS **** SERVICE. You will be seeing this review everywhere. Don't notify a client that their parcel will be specifically delivered on a day and not follow through. I should be given a refund for the horrible inconvenience that your company has caused me. I shop with your company all the time and I am horrified by this experience