Extremely disappointed!!!

On Friday 23rd August 2019, My 2 returns was collected by Venero Potty guy who called me at 7:59, then at 8:18 another guy called to collect. Then at 11:57,58 and 59 I received missed calls which I then called back and the guy told me that there was some confusion at the office and that they put the collection on his name. It is now 4th September and I only received credit for the one item (pillow). Grant Alexander has been assisting me with my enquiry, however he was not able to resolved the matter. He promised that I will receive my credit within 24 hours, but I'm still waiting. All I receive is empty promises and no results. I really don't know what happened to the can opener that was returned, however it should really not be my problem. I have phoned in and emailed so many times and I am now at that point that I don't want to conduct business with Takealot anymore. I am totally disappointed by the service. This is the worst service I have ever received. All I want is my credit to reflect in my account for the can opener. I don't know and care where it is. I want this matter resolved.