DM
De M
1 reviews | Active since Jun 2009
07 Dec 2015, 08:15
Extremely bad services
This is an email I send just after I received a notification that a product that I was waiting for 3 weeks got suddenly canceled without any explanation why and when new stock will arrive.<br> <br> \Good day<br> Unfortunately this is unexceptionable. I have been waiting for this product for over 3 weeks. While this item was still in stock I could not complete my order because of difficulties paying with ebucks
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takealot.com's replyOfficial
07 Dec 2015, 14:09Hello Devviem,
We realise an apology doesn't make up for the disappointment this cancellation has caused as we know that this is a very popular game. Regrettably we aren't in a position to supply this item to you anymore as our supplier informed us that they no longer have stock on hand. We do our best to ensure that the stock levels advertised on our website are a true reflection of the item's availability. We depend largely on our supplier for this information and they've unfortunately let us down this time around.
Our complaints team has not been able to reach you on the contact number provided and have e-mailed you to clarify the stock situation further. They've also issued a new coupon to you as a replacement for the one used on this order. Furthermore you can reply to this e-mail to confirm whether we can convert your account credits into a bank refund.
Once again we apologise for the unfortunate outcome of this order.
Sincerely,
takealot.com
We realise an apology doesn't make up for the disappointment this cancellation has caused as we know that this is a very popular game. Regrettably we aren't in a position to supply this item to you anymore as our supplier informed us that they no longer have stock on hand. We do our best to ensure that the stock levels advertised on our website are a true reflection of the item's availability. We depend largely on our supplier for this information and they've unfortunately let us down this time around.
Our complaints team has not been able to reach you on the contact number provided and have e-mailed you to clarify the stock situation further. They've also issued a new coupon to you as a replacement for the one used on this order. Furthermore you can reply to this e-mail to confirm whether we can convert your account credits into a bank refund.
Once again we apologise for the unfortunate outcome of this order.
Sincerely,
takealot.com
Best regards,
takealot.com's reply07 Dec 2015, 14:09
Official
Hello Devviem,
We realise an apology doesn't make up for the disappointment this cancellation has caused as we know that this is a very popular game. Regrettably we aren't in a position to supply this item to you anymore as our supplier informed us that they no longer have stock on hand. We do our best to ensure that the stock levels advertised on our website are a true reflection of the item's availability. We depend largely on our supplier for this information and they've unfortunately let us down this time around.
Our complaints team has not been able to reach you on the contact number provided and have e-mailed you to clarify the stock situation further. They've also issued a new coupon to you as a replacement for the one used on this order. Furthermore you can reply to this e-mail to confirm whether we can convert your account credits into a bank refund.
Once again we apologise for the unfortunate outcome of this order.
Sincerely,
takealot.com
We realise an apology doesn't make up for the disappointment this cancellation has caused as we know that this is a very popular game. Regrettably we aren't in a position to supply this item to you anymore as our supplier informed us that they no longer have stock on hand. We do our best to ensure that the stock levels advertised on our website are a true reflection of the item's availability. We depend largely on our supplier for this information and they've unfortunately let us down this time around.
Our complaints team has not been able to reach you on the contact number provided and have e-mailed you to clarify the stock situation further. They've also issued a new coupon to you as a replacement for the one used on this order. Furthermore you can reply to this e-mail to confirm whether we can convert your account credits into a bank refund.
Once again we apologise for the unfortunate outcome of this order.
Sincerely,
takealot.com
Best regards,