Extremely Bad service by TAKE A LOT

After excellent service in the past TAKE A LOT failed dismally to provide the service requested for on 12 August 2024 On 12 August an order was placed for a GREY CCB Luxury Leather Woman, anti-theft 3 way Backpack as was advertised.(Order number # ***) On 16 August a parcel was received with BROWN 3 way backpack instead of a GREY 3 way backpack.(Ref: MMRN-474ZW-QYKY) The article was therefore returned with a big note requesting the article to be GREY and NOT Brown. On 22 August the courier delivered a parcel which was once more in a BROWN colour and therefore NOT GRAY.(Replacement order# ***) The article was therefore returned again with a big notice on box that the colour was once more wrong and must be GRAY. The replacement order was collected at Somerset west Pick-up point on 25 August and was opened at the pick-up point in the presence of the employee who provided the article.(Replacement order: ***) To the utmost surprise the article was once more, as in the past in a Brown colour and it was therefore immediately at the Pick-up point requested to rather request a refund of the payment made on 13 August in the amount of R520.00 which was done. Tracking states: return concluded. It is however now 10 September and no refund was received. I will admire Take a Lot if they appoint colour blind people but expect them to be supervised or if that is not the case to ensure that employees read what is written on a box returned. I demand immediate action.