Extremely bad service

I logged a return/collection on 22 April. I received a sms stating the collection will take place on 23 April before 5:00pm. I then contacted the number provided in the sms and requested that someone call me to stipulate the time of collection. Needless to say, I received no call, instead just another numerous sms's stating the collection failed and will be rescheduled. I called on 24 April and again requested a time for collection and was told that the collection will take place between 16:00 and 18:00.

I left my office at 15:00 to ensure that I am at home when the mattress is collected. I was available for the collection since 15:30 on 24 April and yet again no collection. Earlier on the 24 April, I received a call from some store manager inquiring whether he was able to collect the item with his car, I said, that was not possible as it is a double bed mattress. He then confirmed that the collection will take place after 16:00. After 16:00 I called again to state that no collection has taken place and was advised that the collection will take place before 18:00. Again no collection, no call. I called yet again and now have made arrangements for the collection to take place today 25 April. I was informed that I will be contacted shortly after 10:00 this morning to confirm the collection time. I received no call as yet.

I left my office early yesterday to ensure that I was available for the collection, I spent airtime making call after call and now there will be a delay in my refund and a delay in me purchasing another mattress.

This is really pathetic service from takealot and i would like the matter resolved, and my refund processed asap.