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Wayne B

1 reviews | Active since Feb 2018

06 Mar 2025, 19:44

Extremely BAD after sales service from Takealot

I purchased a Aluminum Frame Hard side Carry On Luggage Carry Zipper less 20" suitcase with a '6 month warranty' for my travels in December 2024. I used the case for the first time in late February 2025 to fly from Cape Town to Port Elizabeth, upon my arrival to PE Airport, disembarked from the plane and proceeded to walk to the Arrivals. Pulling the suitcase handle up, one side broke away from the telescopic post and I was amazed at what happened. Now had to carry this case with no wheels assistance. Upon my return to Cape Town, I immediately returned the case to my Takealot Pick-Up Point for returns. A few days later I receive an email from Takealot my return was DECLINED?? In Gods Name WHY? The case is broken with a 6 month warranty. No explanation why it was returned, Phone calls did not help or emails just returned a R2359.00 suitcase back. What in HELL must I do with a broken Carry-On suitcase Takealot??? I notice Takealot does not reply to complaints on Hello Peter. Amazon is having a good laugh at you incompetence and bad after sales service, that is for sure.

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WB
Wayne B's update25 Mar 2025, 09:41
Reviewer Update
After spending 3 weeks in Joburg on business with a borrowed suitcase. Arrived home and decided to actually inspect the Carryon Suitcase myself and try to understand why the "Pop-Up" handle just broke immediately after disembarking from the Plane. The *****s had some how worked loose on the one side of the handle encouraging the plastic support to break in half. In other words a R2359.00 suitcase is cheaply manufactured and should cost R700.00 (that is being kind) Takealot Staff who inspected the damage are obviously of a "couldn't give a dam attitude" and report the damaged suitcase as being "abused" and decline the return. If the *********** Takealot Employees took the time to read my experience and thoroughly inspect the suitcase a compromise would have been decided. The next step would be to contact their supplier of this Carryon Suitcase and explain the defects.
Sadly Takealot's employees are not able to apply their minds to justify why the Suitcase handle broke.