Extremelly Poor After Sale Service

<p>I bought two phones from Takealot as they came as part of a deal. The one phone has stopped working. I logged a return, they picked it up and confirmed it was a defective product. The other phone works perfectly well. However, they are now asking for me to return both phones. So I must return a perfectly good working phone leaving me without any device to use. Both devices were packaged individually so this really doesn't make sense. Is use this phone for work so it is a major and seemingly unnecessary inconvenience.</p> <p>I'm trying to resolve this issue with Takealot in a mutually acceptable way which brings me to the main issue. They are sitting with my wife's phone and I have to practically beg them to reply to me. Last time I had to wait over a week for a response, and when they do respond it is as though they have not listened to a word I said.</p> <p>Normally my experience with Takealot is fantastic. This is a rare, but extremely frustrating incident.</p>