Extreme poor service

Extreme poor service. I returned a defective TV to Takelalot on the 2nd of March 2021 and it was received by the Seller on the 10th of March. My reference is RRN-50b1-643e. What happened to Takelalot's promise that if the case is not solved in 21 days they will contact the buyer with an option to exchange or money back. I am not happy with the way buyers are treated, because I think there are more people treated like this. I cannot advise people to trust TAKEALOT if this is the way they operate their business. They are quick to ask for ratings and send meaningless emails that they are following up. Nothing happened to date! Seventeen days have passed since the Seller received the TV! How long does it take to "evaluate"?