Extreme inconvenience and frustration with return of faulty product to Takealot

I bought from Takealot a combo Samsung Galaxy A35 5G 128GB Dual Sim - Ice Blue + Galaxy Buds FE + Card Holder on 22 November 2024 The price that I paid was R 5799 The battery of the right ear bud only lasted a few minutes when fully charged and I returned it on 12 December 2024. The return was declined because I must return both the cell phone and buds for a replacement. The comprehensive setup, data and apps on my older phone was already transferred to the new phone and the older phone was sold after the transfer. I had no phone to use when I had to return the new phone. I contacted Takealot and explained the situation and said that the ear buds are a separate boxed product with own serial number, and I cannot see any reason why it cannot be exchanged. Takealot rep**** that it cannot be done. I contacted Samsung and they agreed that it is unreasonable, but they cannot solve the issue as it is Takealot policy. I struggled to find a phone to borrow which has similar functionality but eventually got one and returned the new phone on 17 January 2025. After the return of the new phone, Takealot informed me that the combo product is not available anymore and they refunded me. I experienced extreme inconvenience and frustration during this process. I had to buy a new phone, same model at R 5280 and the ear buds at a special price of R999. Total of R 6279 compared to initial purchase at R 5799, my loss is R 480 I feel Takealot could have exchanged the buds initially or offered the phone and buds at the same price total as was initially paid.