1 reviews | Active since Oct 2012
Extreme incompetence, totally disappointed
Last week Thursday (19/11/2015) I purchased an item from takealot that was advertised at 72% off. On Saturday I was notified by the courier company that my order had been cancelled due to a pricing error. Needless to say I insisted on being given what I paid for but Takealot refused. 2 hours later, on the Saturday (21/11/2015), I received an email \acknowledging my return request "that I did not submit. I then contacted supervisor Luke again to say that I did not submit a return request and would like my item delivered asap. On Tuesday morning after eventually losing hope in getting my item I contacted them to refund my money and was told that I would now have to wait 7 working days to be refunded. This whole issue is due to incompetence on behalf of Takealot and now I must wait to get my money back. I am extremely disgusted by this lack of integrity of behalf of Takealot and will never be doing business with them again. They have just lost a very loyal client. """
We understand your anger and frustration w.r.t. the cancellation of this order. We contacted all affected customers on Friday to inform them about the inadvertent technical error that caused certain items from our camping and outdoor department to show as available at an incorrect price. We're sorry if this communication didn't reach you on Friday already. Regrettably we're not able to fulfil orders that were placed for these items at the incorrect price and therefore cancelled them in accordance with our terms and conditions which makes provision for instances such as these.
We are compensating all affected customers for the disappointment this error has caused. We'll also gladly assist with your refund and have instructed our complaint team to get in touch with you to assist with this matter further and to make sure your refund is processed ASAP.
Sincerely,
takealot.com
We understand your anger and frustration w.r.t. the cancellation of this order. We contacted all affected customers on Friday to inform them about the inadvertent technical error that caused certain items from our camping and outdoor department to show as available at an incorrect price. We're sorry if this communication didn't reach you on Friday already. Regrettably we're not able to fulfil orders that were placed for these items at the incorrect price and therefore cancelled them in accordance with our terms and conditions which makes provision for instances such as these.
We are compensating all affected customers for the disappointment this error has caused. We'll also gladly assist with your refund and have instructed our complaint team to get in touch with you to assist with this matter further and to make sure your refund is processed ASAP.
Sincerely,
takealot.com