1 reviews | Active since May 2015
Extreamly poor service
I ordered a Note 4 from [URL Removed] on Tuesday the 12th of May 2015. The parcel got delivered on Thursday the 14th of May 2015. When i opened the completely sealed Takealot box, i noticed that the Note 4's box was not sealed, i then opened it and found that the Note 4 was removed from the box and only the accessories was left in the box. I immediately contacted [URL Removed] and they promised to exchange the device for me and that they will deliver the device the same day still due to the fact that the device was meant for a client. I then explained to the lady that i need the device no later then 15th of May 2015 at 8 am. Its 09:52 am and i still have not received the device, i have also sent an email to their support desk [Email Removed] but i have not heard anything back yet. This is extremely poor service from [URL Removed] and i will not advice anyone to use their services in the future. They are full of empty promises.
We completely understand your concern with the incomplete delivery, especially as it was meant for a client. It's possible that you were sent a returned item by accident & we apologise for the bad situation this must've put you in. It's unacceptable that the matter hasn't been resolved as promised & we'll make sure to address this with the responsible parties involved.
Our complaints team has been instructed to get this replacement scheduled as quickly as possible & will be in touch as soon as the necessary arrangements have been made. Once again, please accept our apologies for the poor experience, we'll do our best to sort this out ASAP.
Regards,
takealot.com
Best regards,
We completely understand your concern with the incomplete delivery, especially as it was meant for a client. It's possible that you were sent a returned item by accident & we apologise for the bad situation this must've put you in. It's unacceptable that the matter hasn't been resolved as promised & we'll make sure to address this with the responsible parties involved.
Our complaints team has been instructed to get this replacement scheduled as quickly as possible & will be in touch as soon as the necessary arrangements have been made. Once again, please accept our apologies for the poor experience, we'll do our best to sort this out ASAP.
Regards,
takealot.com
Best regards,