Express orders ruined my sister's birthday - Takealot refuses to fix

Breakdown of my Takealot order is as follows: Wednesday, 20 November 2019: Order placed and paid for before 12h00 for my sister’s birthday. I was visiting from JHB and used the Cape Town address that Takealot used several times previously. Paid an additional R95 to “guarantee” next day delivery. Thursday, 21 November 2019: Received an SMS 12h15 saying Takealot was unable to deliver my order. No attempts were made to contact me and there were people to receive at the delivery address the entire day. Attempted to contact Takealot regarding this, was unable to get an answer as to why delivery did not take place. Another SMS was sent to confirm delivery would still take place before 5pm. Thereafter another SMS was sent to say deliver was rescheduled for Friday before 3pm. This message was sent to me at 14h30 which makes me think they did not even attempt to fix their problem. I did not have the gift for my sister’s birthday. Friday, 22 November 2019: Received an SMS at 08h10 stating that, again, my order delivery had been rescheduled but this time for Monday before 3pm. No phone call, no attempt to deliver, NOTHING. Contacted the delivery department who noted that the address number was missing. Had this corrected and then received an SMS stating that the delivery would arrive before 5pm that day. Around 16h45 I contacted Takealot again to follow up (once again, I’m not being contacted, but I’m doing the contacting). I made sure I was at home the entire day to collect but no delivery took place. The delivery team (same lady I spoke to earlier in the morning) said they would follow up with the Tygervalley branch and confirm with me where the order was. Received a phone call back stating that they could not reach the branch and could not confirm where the order was. By now I had tweeted about it several times as well and requested Takealot to contact me urgently to arrange delivery for the Saturday. I have still not been contacted. Monday, 25 November 2019: Received an SMS at 07h17 stating that delivery would not be possible Monday, but only Tuesday before 5pm. I spent 5 years in transport, this is not acceptable at all. I would understand a delay if I was outside a major hub, but the delivery was for Cape Town. I have been informed that I will receive by R95 speed delivery back as a credit. I want it back as cash because I don’t want to use Takealot. Not once was I called and explained the situation but rather I had to follow up myself. There were 3 lines in the order, 2 of which were for my sister and 1 of which was for myself. I am now back in Johannesburg and need the order to be split into 2 separate deliveries. Express orders booked on a Wednesday still haven’t been delivered almost a week later.