Expected delivery dates

Since 27 July 2015, I have spent around R24k with TAKEALOT. Since the change in their order tracking system, I have been waiting longer & longer for items to be delivered.

I ordered & paid for a TV set on 2 January 2018 & was told the expected delivery date was 9 January 2018. This seemed strange, as I specifically bought one that was in stock as it was replacing a broken set. I eventually called them & the (very friendly) call center lady said she would look into it. She also said that she would bring this to the attention of management as I was not the first customer to complain. She came back saying that the order has been handed over to the courier. But then I get a text from the courier saying they're delivering on 9 January ... So despite my complaint, nothing had changed. TAKEALOT then sent me a "rate our service" mail & I said I was not satisfied. I got a call from another lady who explained that due to the nature of the item, it could only be sent through a specific courier. I suggested they change their website to explain this. Finally received my TV on 8 January ...

So ... This morning I order a book. The stock level indicates that it's in stock in Jhb & Cpt & states that it could take between 2 & 4 work days to a remote area (despite the fact that I had previously received in stock items the very next day). I then check the "When will I get it?" section & it says 30 January! I phoned the call centre & the agent said that he doesn't know why it will take so long & suggests I buy another product. I explained that it was a specific book & it was the only thing on the order. I asked if he was suggesting that I buy it elsewhere & he said yes.

So that's what I've done ... Until you guys go back to the way you worked before, I will not spend a cent with you.