CS
Cleeve S

1 reviews | Active since Dec 2013

03 Feb 2015, 21:20

Expected delivery but have to wait 2 weeks now!!!

I purchased and item online on the 29-01-2015 order id: *** and the item in question was in stock and supposed to be delivered on the 02-02-2015. after waiting all day for my item with no show and no update to my order or notification that it will not be arriving I checked the status of my order and i now have two wait 2 weeks for my item as it has to be ordered from suppliers. i did not like the bad service of not being updated on my order or sent notification that it is not in stock. Why do it ems show in stock online when its not and now i have to wait 2 weeks for something urgent to me and i could have gone and bought it elsewhere if i knew the item was not in stock or have to wait this long.

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Replies (1)
takealot.com
takealot.com's reply03 Feb 2015, 21:54
Official
Hello Cleeve,

We totally agree with you on this one. If the item wasn't available in stock the listing shouldn't have been available for purchase in the first place. Secondly the least we could've done was inform you that the item needed to be ordered from the supplier & that delivery won't be possible as expected. This is a complete waste of your time & definitely not the convenient shopping experience we aim to give.

We're sorry for this mess & will do our best to find an alternative solution to what's already been given to you. Please allow our complaints team to investigate any alternative options in the morning after which we'll be in touch to resolve.

Sincerely,
takealot.com