sB
samantha B
1 reviews | Active since Oct 2015
14 Apr 2016, 14:22
Excuses Excuses!
I ordered pants from takealot and they were supposed to be delivered today but when I tracked my order on the app it said delivery failed. I called them and they and got disconnected twice or hung up on WHO KNOWS!!! Then eventually I was told my order was too heavy! I ordered a pair of pants!!!! What on earth do they mean it is too heavy. The reason I am so upset about this is that I need the pants for a function I am attending tomorrow!! This is NOT the first time I have had problems with delivery but this will be the LAST time I order anything from them!
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takealot.com's replyOfficial
14 Apr 2016, 20:23Hello Samantha8329,
We sincerely apologise for the unpleasant experience you had with us recently and for the miscommunication with regards to the reason why your order missed its promise delivery date.
Thank you for taking our complaints teams call earlier today and giving us the opportunity to follow up on this matter for you.
We have addressed the issue with the relevant parties to make arrangements to confirm delivery for today.
We will contact you to verify whether you have received your parcel.
Regards
Takealot.com
We sincerely apologise for the unpleasant experience you had with us recently and for the miscommunication with regards to the reason why your order missed its promise delivery date.
Thank you for taking our complaints teams call earlier today and giving us the opportunity to follow up on this matter for you.
We have addressed the issue with the relevant parties to make arrangements to confirm delivery for today.
We will contact you to verify whether you have received your parcel.
Regards
Takealot.com
takealot.com's reply14 Apr 2016, 20:23
Official
Hello Samantha8329,
We sincerely apologise for the unpleasant experience you had with us recently and for the miscommunication with regards to the reason why your order missed its promise delivery date.
Thank you for taking our complaints teams call earlier today and giving us the opportunity to follow up on this matter for you.
We have addressed the issue with the relevant parties to make arrangements to confirm delivery for today.
We will contact you to verify whether you have received your parcel.
Regards
Takealot.com
We sincerely apologise for the unpleasant experience you had with us recently and for the miscommunication with regards to the reason why your order missed its promise delivery date.
Thank you for taking our complaints teams call earlier today and giving us the opportunity to follow up on this matter for you.
We have addressed the issue with the relevant parties to make arrangements to confirm delivery for today.
We will contact you to verify whether you have received your parcel.
Regards
Takealot.com