excuses

I ordered and paid for an item Wednesday night and paid for it to arrive Thursday. I phoned Thursday afternoon around 4 to find out where it is. They told me if they can't deliver it to me at the office by 5, they will deliver it at my house. I cancelled my appointment and waited for them to call and say they are on their way, which never happened. Friday morning I phoned and asked what's the story. They had some issues and will deliver it that day(Friday), it never happened. I was reimbursed the shipping fee. I got nothing over the weekend and today I had to phone again and was told it's marked to be delivered today. I will be leaving the office soon, still without my package. and once again I am waiting for them to tell me what's the deal. This does not seem like next day delivery