AC
Alan C
1 reviews | Active since Feb 2012
07 Sept 2020, 20:03
Exchanges when Takealot messed up can be a challenge.
I use Takealot, um, a lot. Mostly I'm satisfied. They messed up my latest order and a solution seems nowhere in sight. I ordered two different sets of face masks. Received HDMI cables. Not quite as useful for fighting Covid. Logged a return and all went to hell. The guy dropping off a replacement expected an extra return package (I'd already returned the HDMI cables) so when I could not produce a second, undelivered package, he went away and logged the incident as "receiver could not prove identity". No, seriously. Of course there is no obvious way to phone Takealot, so I expect this will be an email to-and-fro for days. Meanwhile, I've run out of masks.
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Replies (2)AC
Alan C's updateReviewer Update
08 Sept 2020, 10:45Just received this SMS at 10:40 "Recipient wasn't available to take delivery, so we'll reschedule."
Four people are at the house, including me. No bell rang, no call.
Four people are at the house, including me. No bell rang, no call.
AC
Alan C's update08 Sept 2020, 10:45
Reviewer Update
Just received this SMS at 10:40 "Recipient wasn't available to take delivery, so we'll reschedule."
Four people are at the house, including me. No bell rang, no call.
Four people are at the house, including me. No bell rang, no call.
AC
Alan C's updateReviewer Update
08 Sept 2020, 11:37Managed to contact Takealot. Ramiro assured me the problem will be solved. Good enough.
AC
Alan C's update08 Sept 2020, 11:37
Reviewer Update
Managed to contact Takealot. Ramiro assured me the problem will be solved. Good enough.