Exchange of faulty product botched!

<p>In November 2016 I bought a Lenovo laptop from Takealot.</p> <p> </p> <p>Since that time I've experienced a problem on the laptop where the screen goes black after about 30 minutes - 1 hour of working.</p> <p> </p> <p>I eventually contacted Lenovo Support in order to see if it's something that could be fixed by a driver. After 2 weeks going backwards and forwards with the Lenovo Support team, they asked that I take the laptop to their agents in Cape Town, i.e. PartServe, to have the laptop assessed. I did that, and PartServe found that the laptop had faulty parts in it, and that the laptop should be replaced.</p> <p> </p> <p>When I approached Takealot, I first had an issue, since the understanding of what is required between PartServe (Lenovo), and Takealot, seems to have been misaligned.</p> <p> </p> <p>After having to fetch the laptop at PartServe again, and taking it to Takealot, the process ran quite smoothly, until the order was placed for the replacement laptop.</p> <p> </p> <p>On 9 March 2017, a Takealot agent placed the order on my profile for the replacement laptop. A credit and discount was added to this order, since it's a replacement laptop for which I shouldn't pay in anything. The credit and discount amounted to the order having a R0.00 balance, but when looking at the order, it kept saying that it was awaiting payment, even though the balance was R0.00.</p> <p> </p> <p>Yesterday evening, 13 March 2017, I received an email stating that, since the order wasn't paid, it has now been cancelled by Takealot!</p> <p> </p> <p>There seems to be a huge problem in the process that Takealot is following get my laptop replaced!</p> <p> </p> <p>* Firstly, the person that placed the order on 9 March 2017 for the replacement seems to have neglected to complete the order correctly, so that it still showed as Awaiting Payment.</p> <p>* Secondly, the accounts person who processed the Cancellation on 13 March 2017 didn't look at the order and notice that it has a R0.00 balance and no payment is due.</p> <p> </p> <p>This now causes the replacement of the laptop to take even longer!</p> <p> </p> <p>Can someone please follow up on what's going on, because it seems as if Takealot doesn't know what they're doing when it comes to replacing faulty products?</p>