Exchamge disaster

We logged am exchange on the 3rd of Jan 2018 (RRN-29e5-f0cb) this is within the 30 days return/exchange period.

Takelot took a week to respond after I phoned to follow up on the exchange.

Another week later the exchange was rejected. When I followed up the reason was that it was not logged within the 30 days - which I know it was. They then sent back the original item.

We phoned again and the agent double checked on the system and also confirm that the exchange falls within the 30 day period and that they’ll reopen a return to come and recollect and exchange. This was done last week on the 17th of Jan - but immediately afterwards was rejected probably because they think the return is now only being logged on the 17th falling outside the 30 days.

I had to follow up again yesterday and the agent agreed with my assessment again and promised to escalate and get the courier to come collect.

No contact since. This has dragged on for 3 weeks now! This is the worst service I’vw ever had from Takealot. I’m utterly disgusted and disappointed.

All I want is to exchange the item for one size bigger.

Please contact me and make sure this issue is sorted.