Exceptionally Poor Service from Takealot

I placed an order on takealot on 30 November 2018 and takealot informed me via email, Sms and on the website under my orders that delivery will take place on 4 December 2018.

I made an enquiry today 6 December 2018 and spoke to Athule and she indicated that she do not know why the goods was not delivered and will contact me to inform me about the status and when delivery will take place. Afterwards I received an e-mail saying that it has been escalated but other than that no other info regarding the delivery was provided. I called takealot again and spoke to Melissa and she said that there was no progress made despite the email from Athule and she also do not know what is going on. I asked het to give me a call before 11:30 to discuss the progress. Nothing happens and it is now 15:35 and despite another e-mail to Athule no one at takealot has the decency to contact me.

I am a frequent customer of takealot but after this incident I will not make use of them again and will also make my disappointment known to other potential shoppers.

Customer service of this standard is unacceptable. You take my money charge me for delivery and then provide me with nothing.