Exceptionally horrible customer service

<p>Order and item on the 3rd December 2016. Was supposed to be delivered by the 15th December 2016.</p> <p>Was never even imformed that there was delay. I eventually recieved an incorrect item on the 28th. I immediately booked a return. The date of this writing is 16th January 2017 and nothing. Have sent countless emails. They just dont respond. Really dont know what to do. Think i must raise the issue with the Consumer Goods and Services Ombud </p>