Exceptionally badly Deteriorated Service at Take a Lot

After spending a week trying to have Take A Lot attend to 2 badly packed damaged Liqueur cylinders received – logging problem twice before anything was done despite receiving receipt mails of logged problem as well as promises of the matter being “escalated” Eventually the replacements arrived – this time packaged checked with the driver to again find one of the newly delivered cylinders badly packed and also damaged – on calling the centre was put through to a supervisor where I had insisted on talking with a senior manager – which request was simply disregarded. Informed I would need to log another replacement request. Resulting in simply returning all items to the driver and insisting on a refund. Have had account with this now highly disorganized, uncaring and discourteous company, closed. May I ask senior management – is this sort of treatment acceptable to you? Apparently, you are quite unconcerned. Would you perhaps find it offensive to be on the receiving end of such disgusting treatment/service.