Excellent customer service from Takealot after poor experience with Hisense South Africa

We bought a Hisense TV in the middle of 2018. A few months later it started losing picture (while retaining sound in the background). The Hisense technician came to us on several occasions but the problem persisted. Their final diagnosis was that it was our equipment connected to the TV that was faulty, which was not the case. We had also found other people on the Hisense facebook page who have experienced the same issue.

Thank goodness we had bought the TV through Takealot - after Hisense washed their hands of us we had no choice but to approach Takealot for assistance. As per all our previous experiences with Takealot, they handled the situation with professionalism and efficiency. They collected the TV and sent it back to Hisense.

After Hisense (apparently) assessed the TV and found no fault and tried to return it to us, we took this up with management at Takealot. They listened to our account of the persistent issues with the TV and our experiences with Hisense, and credited our account within 30 minutes for the full cost of the TV. Needless to say we will not be buying another Hisense product again and will remain grateful to Takealot for their amazing service. Thanks in particular go to Shawwaal Abrahams for assisting us and handling the issue in an extremely professional manner.