EXCELLENCE versus FRUSTRATION

On 20 May I ordered 2 x awnings and a Mr Choppie from Takealot. As usual confirmation of order and receipt of payment was immediate. On 21 May I was informed that my order was out for delivery. WOW if that is not fantastic what is? Well, yes there is more - the items were delivered, securely packed and in perfect condition. We've had our first braai and Mr Choppie provided a nice crispy crackling as I used a garlic, ****** and honey basting. Our awnings are up - they look absolutely awesome! From a practical perspective - it will definitely cut out the harsh summer sun but the angle of the winter sun on a North facing window is problematic. We are however 100% happy with the product, as it did what we expected plus it is esthetically very pleasing.

NOW FOR DAWN WING NO STARS I ordered 2 pairs of shoes from Shoe City. Prompt response and communication next day on parcel with DawnWing courier services. I got to know that the parcel was to come from Cape Town and as I stay in Bela Bela I thought 7 days for delivery would be fair. I was very excited to receive notification that the parcel would be delivered on 20 May. My parcel did not arrive - I went to their online tracking site and received the following very informative message "Delivery Failed". Wow, I would never have guessed! I contacted their customer care department - and I was provided with nothing more..... "Delivery Failed"....No apology, no reference as to when to expect delivery....frustrating!! I went into their tracking site this morning - SAME MESSAGE. Upon contacting Shoe City Support, I received a message within 10 minutes.... my parcel cannot be traced and I will be refunded.